Retail Security Officer/Controller

Security & CCTV Officer - Retail

Location: Onsite - Retail Centre - The Mall Wood Green

Shifts: Earlies to Lates - 08:00 to 01:00, Sunday to Saturday (rota basis, including weekends & bank holidays)

We are looking for a professional Security & CCTV Officer to join our team onsite with our retail client.

You will be the eyes and ears of the centre - delivering a visible, professional security presence while providing excellent customer service to shoppers, retailers and visitors.

What the day to day looks like:

• Meet and greet shoppers, retailers and visitors promptly, using correct protocols to ensure everyone feels welcome and safe
• Monitor CCTV systems, proactively identifying suspicious activity, shoplifting, anti-social behaviour and safety risks
• Conduct internal and external patrols of the mall, service areas, car parks and retail units
• Respond to incidents, alarms, and emergency situations in a calm, effective manner
• Support retailers with loss prevention, stock loss, and incident reporting
• Control access to service yards, delivery bays and restricted areas
• Ensure an exceptional level of service is maintained in reception areas, customer service desk and mall entrances
• Maintain a current working knowledge of centre policies, procedures, emergency plans and retailer information
• Answer telephones / radios in a timely, professional manner and relay messages accurately
• Build close working relationships with Centre Management, Retailers, Cleaning and Facilities teams
• Control car parking and ensure visitors and staff use allocated bays
• Complete accurate incident reports, CCTV downloads, pocket book entries and handover notes

Skills & Experience Required:

• Valid SIA Door Supervisor / Security Guarding Licence (essential)
• Previous experience in a retail security / CCTV role (preferred)
• CCTV / Public Space Surveillance (PSS) Licence (preferred - or willingness to obtain)
• Excellent written and verbal communication skills
• Customer / client focused with a professional, smart appearance
• Basic computer literacy - able to use CCTV systems, radios, and incident reporting systems
• Excellent attention to detail and able to respond to issues effectively and efficiently
• Ability to work a flexible rota - earlies, lates and nights between 08:00 - 01:00, Sunday to Saturday

What we offer:

• Full uniform provided
• Ongoing training and SIA upskilling
• Supportive team and on-site management

Does this sound like you? Apply now.

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’