Security - Security Officer

Relief Security Officer

Location: Media City, Salford Quays
Reporting To: Duty Manager / Security Manager
Contract: Relief (Covering Annual Leave, Sickness, Events, and Additional Operational Requirements)

Job Purpose

To provide a professional, customer-focused security service across Media City, ensuring the safety and security of tenants, visitors, contractors, employees, and property. The Relief Security Officer will support operational requirements across the estate, covering a variety of shifts and security functions as required.

Key Responsibilities

Security Operations

• Conduct internal and external patrols of the estate, buildings, car parks, and public areas.
• Monitor and respond to security incidents, emergencies, alarms, and suspicious activity.
• Maintain a visible security presence to deter crime, anti-social behaviour, and unauthorized access.
• Complete incident reports, occurrence logs, and handover documentation accurately and professionally.
• Assist in the management of emergency situations, including evacuations, first aid incidents, and fire alarms.

Access Control

• Monitor access and egress points across the estate.
• Verify identification and authorisation of visitors, contractors, and delivery personnel.
• Manage visitor sign-in procedures and issue passes where required.
• Challenge unauthorised persons in a professional and courteous manner.

Customer Service

• Provide exceptional customer service to tenants, visitors, retailers, and members of the public.
• Offer directions and assistance when required.
• Act as a positive ambassador for Media City at all times.
• Build and maintain effective working relationships with tenants and stakeholders.

Health & Safety

• Identify and report hazards, defects, and unsafe practices.
• Conduct safety inspections as directed.
• Ensure compliance with site policies, procedures, and Health & Safety legislation.
• Support estate operations during events, maintenance works, and traffic management activities.

Event and Estate Support

• Support large-scale events, productions, and public activities across MediaCity.
• Assist with crowd management and pedestrian safety measures.
• Provide additional security coverage during high-profile events and busy periods.
• Support loading bay operations and contractor management where required.

Person Specification

Essential

• Valid SIA Door Supervisor.
• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Good written and verbal English.
• Ability to remain calm under pressure.
• Flexible approach to working hours, including days, nights, weekends, and bank holidays.
• Ability to work independently and as part of a team.
• Basic IT skills for report writing and incident management systems.

Desirable

• Previous experience within a commercial estate, corporate environment, or public space.

Key Competencies

• Professionalism
• Integrity
• Accountability
• Communication
• Customer Focus
• Teamwork
• Situational Awareness
• Problem Solving
• Attention to Detail

Working Conditions

• Mixture of day, night, weekend, and bank holiday shifts.
• Indoor and outdoor working environments.
• Standing and patrolling for extended periods.
• Requirement to respond to incidents and emergencies across the estate.

Additional Requirements

The post holder must maintain high standards of appearance, conduct, and professionalism at all times and represent Media City and the security team positively. Flexibility is essential as shifts will be allocated in line with operational requirements, special events, annual leave coverage, and business needs.

"To protect people, property, and reputation while delivering outstanding customer service across Media City."