Operations Manager - NX WMT

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About The Role: 

As an Operations Manager, you’ll oversee, co-ordinate and support the site management of the operations at the various sites / garages. 

You’ll drive performance by actively supporting your team and colleagues. Focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction. 

Key Accountabilities 

• Ensure Quality Audits are conducted as per contractual agreement,

• Monitor and manage targets set for the Site Management,

• Ensure training and induction is conducted for all staff,

• Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday,

• Motivate staff where necessary / possible,

• Attend to disciplinary and grievance issues as per the company procedures,

• Ensure Health and Safety regulations are always adhered to,

• Ensure all accidents / incidents are reported as per company policy and procedure,

• Conduct on site periodic stock audits,

• Ensure stock orders are within budgets,

• Ensure wages are within weekly budgets,

• Ensure sites are adequately staffed within budget,

• Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget,

• Maintain regular contact with client(s) and ensure good relations are upheld. 

• Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)

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Required Experience 

• A strong work ethic, 

• Team Player, 

• At least four years of cleaning industry experience or management experience, 

• Experience of managing staff and budgets is essential, 

• Excellent communication skills in English are essential, 

• Clean driving licence, 

• Ability to triage workload effectively, 

• Ability to work days and nights, 

• Microsoft Office experience, 

• Ability to present slides and speak confidently in client meetings, 

• HR case Experience would be highly desired,

• Drive to succeed.

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What you can expect from us 

• Competitive salary,

• Car allowance OR company vehicle,

• 33 days annual leave inclusive of Bank Holidays,

• In house training.